RESOURCES AND SUPPORT
Induction will be provided online for all students once they have matriculated onto a module. This support will cover all aspects normally covered for full-time face-to-face students, plus aspects relating specifically to online learning such as studying effectively online and accessing Edinburgh Napier University resources remotely.
The Induction will cover:
- Edinburgh Napier University
- Student Charter – what to expect/demands of Masters level study.
- University Regulations
- Extenuating Circumstances
- Complaints Procedure
- How to study online – Developing study skills which will underpin successful progress on the programme including introduction to the Virtual Learning Environment and how to use it.
- Explain Learning, teaching and assessment approaches used. This will focus on developing the necessary learning, reflection and analytical skills required by students on masters level modules and programmes. For example:- study skills including assessments, referencing and exams; learning from case studies & sessions on learning from case studies. Introducing students to the concept of the reflective learning process which will be required in the completion of some assessments.
- Facilities for Studying from a Distance (including Student Portal/NULIS/ Information Services).
- Administrative set-up and contact details.
- Programme specific information.
- Academic writing, types of assessment, assessment deadlines.
- Turnitin – what it is and how to use it.
All students registered on a programme or module will be provided with an MBM Handbook containing key details in relation to their specific programme of study, its content and delivery and the staff involved.
This document gives clear information on the contact details for academic and administrative issues relating to the programme, including the appropriate channels through which to raise concerns, complaints and appeals.
There will be clear guidance on procedures relating to extensions, deferrals, withdrawals and references are made to the main University Regulations in relation to mitigating circumstances, appeals and disciplinary issues. Where appropriate the relevant forms will be included at the back of the handbook and Edinburgh Napier’s own website.
Given the circumstances of distance learners, where students may be subject to short-notice job-related requirements to travel and do extensive project work, clear, fair and robust procedures for extensions and deferrals are detailed in the MBM Handbook.
NULIS has for many years, operated a very effective Distance Learning Library Service. Students are eligible for a range of specialised information services from the Library at Edinburgh Napier (NULIS) once they have matriculated. On receipt of your NULIS registration form an information pack detailing the services and subject specific resources available will be sent to you.
Through this service, a number of databases will be available, include journal article abstracts, full text journal articles, newspaper articles, market research reports, company financial accounts and technical standards.
NUINlink provides access to a wide range of electronic resources, including databases, e-book collections, e-journals and high quality web resources; and it also enables students to search resources simultaneously, retrieve merged lists of results to electronic full-text journal articles.
Additionally, Information Service Advisors within NULIS are available to assist students with subject-based issues e.g.: electing/using information sources such as electronic databases and the Internet; and helping with any problems associated with library use. An email address is also provided to deal with general enquiries.
Should you experience technical difficulties with the Virtual Learning Environment, support is available through a number of guides and self-help links within the VLE platform as well as through email. Where there is scheduled downtime of any services, students will be notified prior to the downtime.
All students will have access to a Help Desk Ticketing System from within their secure and personalised learning environment. All issues raised will be acknowledged and responded to within 12 hours on working days, excluding Sundays and national statutory holidays.